WINK MiFi is a WiFi router device that serves as WiFi Hotspot, which packaged in a very simple design and small size that is very easy to be brought on your way abroad.

You can connect WINK MiFi to your laptop, tablet and mobile phone to the internet, anytime, anywhere, during your trip overseas. You will feel like being at home with full, fast and secure internet connectivity.

In general ... Yes, because Wink MIFI can accommodate up to 5 users who can use data quota without limitatation.

You will be charged dayPass which can be varied according to your country destination. Moreover, you will be charged Rental fee of the device and administration fee.

Rent Duration	Rental Costs
1 – 7 day	Rp 75.000 /unit
8 -15 day	Rp 175.000 /unit
> 15 day	Rp 300.000 /unit

Yes, of course you can have it by only Rp 1.199.000,-
You can already have 1 set of device consisting of router, USB Cable, and Pouch

It depends on how often you travel abroad. For your consideration please see table below

Rent	Buy
Plus: Does not need to invest / buy devices Minus: Must place order & wait for device to send Devices may not be available for the intended use period Each rental will be charged Rental Fees & Administration Fee	Plus: Because the Device is self-owned, every want to use you just buy the Daily Data Package (Daypass) only No need to pay Rent or Administration Fee Getting a discount for Daily Data Plan purchases Minus: Need to invest

Completeness you will receive include: WiFi Router WINK, pouch wallet, usb cable, and operating manual

Yes, the Usage Guide will be included inside on every starter kit to assist you in the operation of WINK MiFi

No, WINK MiFi is configured throughout destination country and does not require any installation

You can enjoy unlimited internet service that includes:

1. Connectivity with friends and family at home, city, or other country via either messenger and even call via WhatsApp Call, Line or other applications
2. easy to access the public internet network to just check your personal email (Especially if you are a Businessman who often travels)
3. can access and exist in social media by sharing moment in any time along your journey
4. help you to search for useful and important information for your trip, such as location & hours of operation of recreation place, public transportation, shuttle bus location, train station, etc
5. Deliver images, video and sound connected to internet data

No, you can not use your own SIM Card into the Router, due to local data policies by local ISPs in the country to prevent abuse. This is the advantages of our Service – there is no installation and specific configuration. Practical and convenient and easy to use

Yes, Wink MiFi can be used in 3 countries (not more than 3 countries) on the same day. You are only charged Dailypass for only 1 country (the highest rate one)

You can place order in the following ways:

1. Booking can be done in the website www.wink.id
2. To avoid any delay in shipping, we advise you to place an order online at least H-3 before your departure
3. Booking can be done with the following 3 steps:
1. Orders: Inform your travel details including the date of departure, destination country / destination
2. Filling in other informations such as: Description of the data themselves, how the process of taking and returning it
3. Payments: Double check your fees and choose a payment method

Yes, you must put some bails as collateral and will be refunded to you in 3 working days(maximum) after we receive back the device

Rp 500.000,- /device

Bank transfers and all payment methods are available on the website

For reservations in less than 3 working days, please contact +62 813 88 1010 13

WINK MiFi can be used in more than 100+ countries, the list of countries can be seen on the website www.wink.id

When the cruise ship is in the high seas then WINK MiFI can not be used

WINK MiFi may not be best used when it is used in high mountain areas, tunnels, remote islands, and underground

For the process of cancellation and alteration of data You can send email to helpdesk@wink.id and also inform to our Helpdesk at: +62 813 88 1010 13

After you have made the booking process, you will receive a shipping confirmation email in details of how it was obtained

Here is the estimated delivery of MiFI WiNK

Jabodetabek: 3 Days

Non-Jabodetabek: 7 Days

• Fast delivery will be charged according to applicable tariff from courier service
• Time and delivery period can change at any time in accordance with applicable conditions
• If there is any delay in delivery, it is not the responsibility of the WINK but the designated logistics services

The Wifi Mifi device will arrive at your place approximately in 2 business days before your departure day. For example, if your trip is January 10th. The router will be sent to your address on January 8th

1. Disable: Mobile Data Usage
   
   
2. Disable: Updates / updates automatically (to prevent excessive data consumption resulting in slowing connection speed)
3. Turn on WINK MiFi, wait about 5 - 10 minutes, WINK MiFi will find the network to be connected to the internet
4. Enable WiFi functionality on your mobile device (mobile phone, laptop, tablet, etc)
5. Find and select the network name (SSID) on the screen of your WINK MiFi router
6. Enter the password into your mobile device
7. Connect to the internet

Note: SSID and password are on the WINK MiFi monitor. The connection speed may vary depending on the network infrastructure in your destination country

Yes, as long as your device has WiFi, keep it connect to WINK MiFi. 4G refers to the local operator's connection speed that is routed when the user accesses the internet

Maximum 5 Mobile / Tab / Laptop devices can be connected to WINK MiFi

Wink MiFi can reach approximately 10 meters in radius without walls or buildings

The average battery life is approximately 12 hours, depending on the number of connected mobile / Tab / Lap Top devices, data consumption and signal strength conditions

Please contact us at +62 813 88 1010 13, our Staff will arrange the return process

3 days after your arrival in Indonesia

Fine fee of Rp. 50.000 / day will be charged starting from the third day the device is not activated until the day the device is returned

In case of loss, you must replace the missing item. Here's the cost list:

Item:	Cost:
Modem WINK MiFi	Rp 1.200.000,-/unit
Pouch	Rp 50.000,-/unit
USB Cable	Rp 50.000,-/unit

If there is a damage, you shall bear the cost of repair, and if it can not be repaired, it shall replace with a value of Rp. 1.200.000,- /unit

The costs incurred for the delay or loss of WINK MiFi will be deducted from the security deposit

Fill the battery / charge modem for 30 minutes, then try again

contact our Technical support for help at +62 813 88 1010 13

• Cause 1: the speed is limited, because the data quota used today has crossed the line, so the speed will be reduced to 200kbps
• Cause 2: the signal is weak, try to move to another area of stronger signal
• Cause 3: there are applications that are being updated, try to turn off automatic app update settings
• Cause 4: You are in a country with low internet speeds, which can only be 128kbps

Press the power button for 15 seconds. If you still have problems, please Wink MiFi screen image and send to our Technical Support via WhatsApp at +62 813 88 1010 13

Call our Technical support for help at +62 813 88 1010 13